Support
Check the Help page for common questions about invitations and bookings.
Before you write
When asking for help, note which app you use, your phone’s operating system, and what the screen says. Keep verification codes, passwords, payment details and children’s information out of public comments.
Quick checks
Invitation not arriving? Check the phone number first, then use the existing invitation’s Resend option rather than adding the person again. A saved invitation and a delivered text are different things.
Request stuck on pending? The sitter hasn’t answered yet. Check its current status in the app and contact them directly if you need an answer quickly.
Signed in but nothing shows? Make sure you signed in with the phone number that was invited. Night Off uses one login per phone number.